FYI from MCI™ Archives



FYI from MCI

Welcome to the FYI from MCI archives. Please enjoy browsing previous issues of FYI from MCI for previous stories and features. (Please note: Offers and prices made in archived issues of FYI from MCI are expired. Some programs may no longer be in effect. Some links may no longer be accessible due to their expiration.)

December 2011 • AWAY FROM HOME FOR THE HOLIDAYS: It's never too early to look ahead
• MAINTENANCE MATTERS — HOT WINTER TIPS: Keeping your air dryer — and your coach — moving
• LOG IN TO LEARN: MCI Learn webinars bring expertise home
• PARTS PICKS! NOW AVAILABLE! Even more styles of Zafety Lug Lock®
November 2011 • COVERING BASES: Finding opportunity in tough economy
• FOR OUR CANADIAN SUBSCRIBERS — MAJOR VS. MINOR: Canadian tourism picks by province
• MAINTENANCE MATTERS — UNDER PRESSURE: Wising up with SmartWave® systems
• BECOMING ERSA: Helping MCI provide Emergency Roadside Assistance 24 hours a day, every day
• PARTS PICKS! CLEARANCE on MCI products at unbeatable prices!
October 2011 • CRYSTAL BALL: How to figure out what customers want
• FOR OUR CANADIAN SUBSCRIBERS — PLANET ECHO RESOUNDS: MCI plant plays role in TV mashup
• MAINTENANCE MATTERS — HOSE ON FIRST: Fluid transfer in today's coaches
• UPLIFTING STORIES: How to choose a wheelchair-lift retrofit
• PARTS PICKS! LIFT YOUR EXPECTATIONS. MCI makes ADA compliance easy, with OEM confidence!
September 2011 • GOING PUBLIC: Why APTA can benefit all operators
• FOR OUR CANADIAN SUBSCRIBERS — OPTIMISM MEASURED: Fueling growth, Canadian-style
• MAINTENANCE MATTERS — MULTI-VARIED MULTIMETERS: What they are and what you need to know
• ABCs of CNG: Inside MCI's lowest-emissions Commuter Coach yet
• PARTS PICKS! SPECIAL SAVINGS on Air Dryers and Air Dryer maintenance items, Pro Heat kits
August 2011 • FRONT SEAT: Cultivating professionalism behind the wheel
• FOR OUR CANADIAN SUBSCRIBERS — GREAT ASSOCIATIONS: New OMCA MCC CEO Switzer takes reins, drives ahead
• MAINTENANCE MATTERS — FLUID SITUATIONS: Knowing your Allison Transmission fluid and change intervals
• HARMONY UNDER THE HOOD: MCI Technical Tune Ups have learning down cold
• PARTS PICKS! CLEARANCE! on MCI products at unbeatable prices!
June/July 2011 • GATHERING OF BUSES: Hibbing event to bring vintage bus enthusiasts to Greyhound home
• FOR OUR CANADIAN SUBSCRIBERS — AS THE CROW FLIES: Keeping up with a retiring OMCA, MCC president
• MAINTENANCE MATTERS — GETTING UP TO SPEED: New speedometers offer more than just MPH
• MASS MINGLING: MCI to use social media to further customer connections
• PARTS PICKS! SUMMER SAVINGS on Belts, Filters, Wheels and Brakes
May 2011 • TURNOVER: How long should you keep your coach?
• MAINTENANCE MATTERS — COOL CUSTOMERS: Keeping a cool head during A/C season
• ENDURANCE TEST: MCI puts coaches, components through paces
• PARTS PICKS! Special prices on Air Springs
April 2011 • CALL TO ACTION: Getting involved is just good policy
• FOR OUR CANADIAN SUBSCRIBERS — BORDER DISORDER: Canadians ford crossing difficulties
• MAINTENANCE MATTERS — DPF ABCs: Safe handling and removal
• MCI PARTS UPDATE: Regaining an edge
• PARTS PICKS! INTRODUCING... MCI A/C compressor retrofit kit AND Heavy-duty 50DA air-cooled brushless alternator
March 2011 • POPULAR MECHANICS: Greening your shop
• FOR OUR CANADIAN SUBSCRIBERS — MUSICAL CHAIRS: SOCAN says pay to play
• MAINTENANCE MATTERS — WE SEE DC: Electric Motor Maintenance
• AIR RIGHTS: A/C webinars give operators a warm-weather leg up
• PARTS PICKS! INTRODUCING The FireCaddy™ FlameOut® Fire Suppression System
February 2011 • ENABLING NEW MARKETS: Operators reap unique rewards catering to disabled
• FOR OUR CANADIAN SUBSCRIBERS — BORDER CROSSING: Does expanding into the U.S. make sense for you?
• MAINTENANCE MATTERS — EXTREME PERFORMANCE: Maintenance and coach operations in cold winter months
• BUILT TO SUIT: Four ways that picking your coach options can give you a leg up
• PARTS PICKS! MCI INTRODUCES Zafety Lug Lock™
January 2011 • BIG MOVES IN BAD TIMES: Expanding during recession can yield great gains
• FOR OUR CANADIAN SUBSCRIBERS — GOOD FORTUNE: Canada Approved Destination Status lures middle class — slowly
• MAINTENANCE MATTERS — PLAN ON IT: The merits of preventative maintenance
• TAMPA-BOUND: Roadmap to UMA Expo
• PARTS PICKS! Vortex Technology. Webb drum solutions at attractive prices!
December 2010 • GIVING A LIFT: Remembering Carmont Blitz, innovator of the motorcoach wheelchair lift
• FOR OUR CANADIAN SUBSCRIBERS — OMCA HONORS: Guy Tessier earns Products & Services Member Award of Distinction
• MAINTENANCE MATTERS — FLUID SITUATION: Getting a handle on DEF for 2010 engines
• WE'VE GOT YOUR BACK: MCI® warranties go the distance
• PARTS PICKS! Introducing MCI's new premium 32" heavy-duty wiper blade from Goodyear
November 2010 • A TOWERING PRESENCE: Earl Mountain remembered
• FOR OUR CANADIAN SUBSCRIBERS — EIGHT MANITOBA MARVELS: Visitors find much to like in MCI's home province
• MAINTENANCE MATTERS — STARTING POINT: Getting a jump on battery maintenance
• PARTS TIMERS: Getting to know the MCI Call Center
• PARTS PICKS! Find steel wheels on sale at MCI
October 2010 • GROUP THINK: Six ways association membership can benefit you
• FOR OUR CANADIAN SUBSCRIBERS — IT'S SHOWTIME! Canadian trade events give operators a jump on future business
• DEPRECIATION APPRECIATION: New Jobs Act to benefit operators
• MAINTENANCE MATTERS — WARMING UP FOR WINTER: Getting it down cold with preventative maintenance
• PARTS PICKS! Get Ready for winter with our Air Dryer Specials
September 2010 • ADDING VALUE: Pre-owned Plus Program equals more coach-buying options
• EYES ON THE ROAD: Dealing with driver distractions
• MAINTENANCE MATTERS — HOLDING STEADY: Understanding Electronic Stability Control
• PARTS PICKS! Convert your Coach to Single-Pane Glass and Save!
August 2010 • GOOD HELP: Five tips for hiring a top technician
• FOR OUR CANADIAN SUBSCRIBERS — POLICY CHANGE: FMCSA makes insurance easier for US-bound operators
• MAINTENANCE MATTERS — THE STRAIGHT AND NARROW: How, why and when to do your next wheel alignment
• SPECIALS DELIVERY: Public Sector takes options to a new level
• PARTS PICKS! VALUE AND PERFORMANCE — Remanufactured Allison transmissions
July 2010 • KEEPING THE FLAME: Lifelong enthusiasts keep bus history alive
• FOR OUR CANADIAN SUBSCRIBERS — STACKING TAXES: New Harmonized Sales Tax takes aim at coach businesses
• MAINTENANCE MATTERS — SEE AND BE SEEN: Shining a light on headlight-aiming
• START YOUR ENGINES: MCI outlines 2010 engine changes
• PARTS PICKS! INTRODUCING VORTEX TECHNOLOGY. And more Webb drum solutions, at attractive prices!
June 2010 • IS SOCIAL MEDIA FOR YOU? Twitter, Facebook and YouTube to be seen — or not
• FOR OUR CANADIAN SUBSCRIBERS — EXCHANGE-RATE BONUS: MCI reduces prices on many Canadian parts
• MAINTENANCE MATTERS — COLD COMFORT: Understanding Freon® refrigerant and Freon Levels
• PROVEN AND IMPROVING: MCI rolls out 2011 touring models
• PARTS PICKS! INTRODUCING Electromagnetic 2 Speed Fan Clutch Conversion Kit Upgrade
May 2010 • GREY MATTER: Driver age an advancing issue for many
• FOR OUR CANADIAN SUBSCRIBERS — MADE FOR CHINA: Canada gains Approved Destination Status
• MAINTENANCE MATTERS — PUMPING FOR INFORMATION: Ultra Low Sulfur Diesel Revisited
• OPT-IN BEGINS: Coach-finder notification service offers new way of finding your next pre-owned
• PARTS PICKS! Save on Air Spring products
April 2010 • LOOKING AHEAD: Economy showing signs of acceleration
• OH CANADA! GOLD-MEDAL SERVICE: MCI team offers aid to Olympics coach customers
• MAINTENANCE MATTERS — ROLLING AHEAD: Keeping your wheels in good running order
• LEAVING THE DRIVING TO THEM: Greyhound opts for MCI comfort, amenities
• PARTS PICKS! Get ready for summer and save!
March 2010 • PRODUCTIVITY CALL: Seven tips to make your spare time matter
• FOR OUR CANADIAN SUBSCRIBERS — SELLING REPUTATION: Yves Vermette marks 25 years
• MAINTENANCE MATTERS — ON NOTICE: Understanding bulletins to improve your fleet
• GET A RAISE: Grant deadline looms for wheelchair lifts
• PARTS PICKS! Remanufactured Electric Fan Clutch
February 2010 • MCI in MOTION 2010: Follow the Leader
• IDLE DOLLARS: Turning off your coach could save you $10,000 a year or more
• OH CANADA! OLD FLAME: Olympic torch drops by for Winnipeg plant visit
• MAINTENANCE MATTERS — KNOWLEDGE STORE: Five reasons to keep up with previously released Maintenance Matters
• TAKING ON THE BIG JOBS: MCI product support technician dedicates himself to heavy repair
• PARTS PICKS! Save 35% to 65% on Brake products from MCI
January 2010 • GIDDYUP COACH! Bus Roadeos let drivers show their style
• OH CANADA! GOT GAME? Driving for the Olympics
• MAINTENANCE MATTERS — BRIGHT IDEA: Learning Smart Ballast Diagnostic LED Indicators
• ON THE ROAD AGAIN: MCI launches "Ready to Roll" pre-owned coaches
• PARTS PICKS! Clearance on MCI logo products while supplies last
December 2009 • CAPITAL IDEA! Five reasons to attend the ABA Marketplace
• OH CANADA! GAMES PREPAREDNESS: MCI joins with Western Bus Parts & Service for Olympics service coverage
• MAINTENANCE MATTERS — BEARING UP: Don't get uptight about torque
• TRAINING DAYS: MCI adjusts Tech Tune-up schedule, adds more on-line options
• PARTS PICKS! Reduced prices on Glass, Window Sashes
November 2009 • AGING GRACEFULLY: Ten tips for retaining your coach's resale value
• FOR OUR CANADIAN SUBSCRIBERS — IT'S A WONDERFUL LIFETIME: Cherrey gets OMCA award
• MAINTENANCE MATTERS — HOT TIP! Tuning up your Proheat
• WHO YOU GONNA CALL? Customer Solutions Teams provide more options
• PARTS PICKS! JUST RELEASED! Introductory pricing on new hostess table kits
October 2009 • NORTH AMERICAN IDLE: Coach owners see benefits of following idle laws
• FOR OUR CANADIAN SUBSCRIBERS — COLLECTING INTELLIGENCE: Leduc gets the drop on eco-friendly water system
• MAINTENANCE MATTERS — SHOCKINGLY SIMPLE DIAGNOSTICS: How not to get bitten by electrical diagnostics
• ANSWERING THE CALL: Meet MCI's U.S. Parts Solutions Managers
• PARTS PICKS! Discounts on Engine and Electrical Kits
September 2009 • KEEPING THE BEAT: CPR, AEDs help safeguard passengers
• FOR OUR CANADIAN SUBSCRIBERS — MCC MEETS MCI: Board makes its first-ever visit to MCI
• MAINTENANCE MATTERS — GO WITH THE FLOW: Keeping cool as your coach cools
• LENDING PRIVILEGES: Credit picture bright for the prepared
• PARTS PICKS! Discounts on selected MCI body doors
August 2009 • PLAYING IT SAFE: Workplace safety for the shop and beyond
• FOR OUR CANADIAN SUBSCRIBERS — MEET DOUG DEPAPE: Western Canada's most familiar MCI face goes national
• MAINTENANCE MATTERS — PASS THE JUICE: MCI charging systems review, lore and tips
• EXCELLENCE REFINED: MCI rolls out 2010 models
• PARTS PICKS! Discounts on SmarTire® Tire Pressure Monitoring System
July 2009 • BRANDING: Beyond curb appeal
• FOR OUR CANADIAN SUBSCRIBERS — OH CANADA! Turning new corners in summer travel and beyond
• MAINTENANCE MATTERS — HOT TIPS FOR COOL COMFORT: Keeping your coach HVAC humming
• FUND FINDER: Stimulus dollars may still be available
• MCI DRIVES TOTAL COACH CARE WITH REFOCUSED AFTERMARKET TEAM: MCI is entering a new era in aftermarket services, announcing it has refocused its aftermarket PRO Support division, establishing Customer Solutions Teams to further assure total customer satisfaction throughout the life cycle of its coaches.
• PARTS PICKS! Discounts on HVAC Parts
June 2009 • TEN EASY PIECES: Components of a successful business
• FOR OUR CANADIAN SUBSCRIBERS — GAME ON! Getting in on Winter Olympics coach procurement
• MAINTENANCE MATTERS — OPEN UP! The Ins and Outs of Getting In and Out
• REVVING UP FOR 2010: Attracting passengers to a cleaner future
• PARTS PICKS! Discounts on Wheels
May 2009 • BE NICE: The importance of caring customer service
• FOR OUR CANADIAN SUBSCRIBERS — Unwavering support for waivers: MCC prods governments to act
• MAINTENANCE MATTERS — Getting a Handle: Unlocking D-Series door maintenance
• A PUSH FOR PULLEYS: Get value, quality with Coach Guard® pulleys
April 2009 • ONE PER CUSTOMER: Coach customization wins business
• FOR OUR CANADIAN SUBSCRIBERS — Made to border: New U.S. passport rules loom
• MAINTENANCE MATTERS — Diagnostics: Getting to the logic of it all
• TALES FROM THE ROAD: Lamers moves National Guard
• GOOD NEWS: MCI emerges from Chapter 11 after only 7 months
• STIMULUS BUS: Should you try to board?
• REFLECT ON IT: New chrome hub covers help you shine
March 2009 • WHY GO ECO? Five ways to keep your eye on the green
• FOR OUR CANADIAN SUBSCRIBERS — Hybrids roll into Toronto: GO Transit puts MCI electric-diesel Commuter Coaches to work
• MAINTENANCE MATTERS — The 411 on 1939
• TALES FROM THE ROAD: Georgetown Hoyas ride new customized MCI to postseason play
• GET ON THE STIMULUS BUS: Latest stimulus bill offers 100% equipment financing for some
• MAKING SAFETY CLICK: MCI offers free safety video; seatbelt version available
• BRING HOME FREE TRAINING: Spaces still available for April Tech Tune-Up session, March Customer First events
February 2009 • GETTING IN WITH OBAMA: ABA moves agenda forward with new administration
• FOR OUR CANADIAN SUBSCRIBERS — Meet Joe Simard. Again. MCI gains a valued industry veteran
• MAINTENANCE MATTERS: Driving the Data Bus
• TALES FROM THE ROAD: Coach Tours to the rescue on Inauguration Day
• O! THE EXCITEMENT: Obama family, Oprah ride Dillon's to inauguration
• HITTING THE HIGH NOTES: Classic Bus takes band to march for Obama
• MAKING TRACKS: Park-and-ride coaches keep innauguration crowds moving
January 2009 • WRAPPING IT UP: Motorcoach Council wants everyone onboard
• FOR OUR CANADIAN SUBSCRIBERS — MCI posts sales gains in Canada
• MAINTENANCE MATTERS — Kneeling know how: a closer look at the ups and downs
• TALES FROM THE ROAD — Perp Rally : Two MCI pros get going with the ISTV
• CUSTOMER FIRST: MCI goes on the road with test drives, training and more
• FIRST TURN: J4500 finishes first at Lowe's Motor Speedway
• REAL RESULTS: James River puts simulator through the paces
December 2008 • LINKING TO SUCCESS: Using the Web for effective communication
• FOR OUR CANADIAN SUBSCRIBERS — Diversified Transportation opens Driver Training Centre
• MAINTENANCE MATTERS — Showing class: MCI boosts training schedule for 2009
• TALES FROM THE ROAD — Winning ticket: Obama takes Premiere to White House
• BUCKLE UP! Kobussen Bus takes first J4500s with seatbelts
• MCI NOW AND AGAIN: Customers come back to MCI
• TAX TACTIC: The best time to buy an MCI could be now
November 2008 • IN FOR THE LONG HAUL: Operators share tips for successful long trips
• FOR OUR CANADIAN SUBSCRIBERS: Moose Mountain takes delivery of milestone coach
• MAINTENANCE MATTERS — Nine on the line: MCI Technical Support
• TALES FROM THE ROAD: Voigt's driver logs one million miles and counting
• SAVINGS AS EASY AS 1 • 2 • 3: MCI's 75th Anniversary Pre-Owned Coach Sales Event
• TEACHER FEATURE: Parts Store slideshow makes ordering easier
• APTA ACTION: MCI makes more inroads in public transit
October 2008 • FINDING OPPORTUNITY IN CONGESTION: Operators eye transit dollars
• FOR OUR CANADIAN SUBSCRIBERS: OMCA readies for trade show opening
• MAINTENANCE MATTERS: Verifying a throttle position sensor
• TALES FROM THE ROAD: Who does ERSA call when it has an emergency?
• MILESTONE 5000: MCI delivers important J4500 to Riteway
• GIVE YOURSELF A BRAKE! Bonded, bolted, riveted - wedge, Q-plus and more
• CONVERSION VERSION 2009: MCI J4500C shell gets more features, improvements
September 2008 • PRICING YOUR SELF FOR PROFIT: Operators lend advice
• FOR OUR CANADIAN SUBSCRIBERS: Brewster sets sights high
• MAINTENANCE MATTERS: Blowing the lid off air dryer maintenance
• TALES FROM THE ROAD: ERSA helps give Scottish bagpipers second wind
• BONUS DEPRECIATION IS BACK! Take advantage of bonus depreciation
• NEW YEAR, NEW FEATURES TO LOVE: See what MCI's 2009 models can do for you
• NEW MODEL YEAR BRINGS A NEW FYI: Let us know how this new format works for you!

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July / August 2008 • FOR OUR CANADIAN SUBSCRIBERS — Banff Transportation matches beautiful scenery, impressive coaches
• FOREIGN EXCHANGE — Building your business by attracting more international business
• MAKING A MARK — 75th Anniversary Edition J4500 ready to roll
• DOGA STEPS IN — Windshield wiper, washer retrofit kits now available
• DOING IT RIGHT — CoachExpressSM maintenance services
• GIVE YOURSELF MORE CREDIT — MCI's summer pre-owned sale is here, with great deals, parts and service credits, even new tires on select vehicles!
• MAINTENANCE MATTERS — Getting a hold on LINNIG Clutches
• TALES FROM THE ROAD — Rollin' Thunder helps Bisons fans tailgate in high style
June 2008 • FOR OUR CANADIAN SUBSCRIBERS — Century McMynn Leasing marks 20 years, makes every mile count
• AIRLINES CUT, COACH OPERATORS MAKE UP — Sky is limit after all
• CRUISING LANE — Leading-edge operators go high-tech
• DOING OUR PARTS — Faster, better parts shipping the MCI way
• MAINTAINING RELATIONSHIPS — Customers make MCI service centers first choice time and again
• HAPPINESS IS A NEW LX — Bliss Charters takes delivery of LX luxury coach
• MAINTENANCE MATTERS — Beyond the top-off: Coolant maintenance
• TALES FROM THE ROAD — Flying high with the Goodyear Blimp bus
May 2008 • FOR OUR CANADIAN SUBSCRIBERS — Kingston operator proves it's the real McCoy.
• REBATE DEBATE — Stimulating customer interest in spending on travel.
• EARL MOUNTAIN — A visit with MCI's famous man in the hat.
• DEALS CONTINUE TO ROLL — Financing outlook good for MCI customers.
• FANTASTIC FILTERS — MCI offers top quality, selection, performance.
• MISSION: TRANSMISSION — MCI technicians learn ZF A to Z.
• ELECTRIC ATTRACTION — MCI hybrid poised to go far.
• MAINTENANCE MATTERS — Care and feeding of the Haldex air dryer.
• TALES FROM THE ROAD — ERSA keeps Southern Coaches Cool on the way to the Kentucky Derby.
April 2008 • FOR OUR CANADIAN SUBSCRIBER —S ISL goes green: British Columbia operator adds clean-diesel J4500s to fleet
• SEASON'S GREETINGS — Promote your business, and clean up for spring
• COLD TRAILS AND HOT LEADS — MCI seeks Zoltok's first
• COOL DEALS FOR HOT TIMES! — Last chance to use your April calendar coupon for pre-season AC savings
• MCI SERVICE CENTERS — What does yours offer?
• HATS OFF! — MCI-logo baseball cap is a winner every time
• MAINTENANCE MATTERS — Fast lessons on speedometers
• TALES FROM THE ROAD — Mega ERSA: Mega Jackie uses big personality to help MCI help Megabus.com
March 2008 • FOR OUR CANADIAN SUBSCRIBERS — Point Men: Canadian Fleet Support Managers keep country fleets rolling
• DRIVING OUT OF GRIDLOCK — Agencies increasingly considering BRT to ease pollution, hellish commutes
• ONLINE, DOWN THE LINE — MCI makes Customer Care online warranty access easier
• CORE VALUES — Remanufactured parts save money, natural resources
• FIRST CONTACT — Meet your Service Advisor
• SHOW AND SHELL — New J4500 shell converts customers, too
• MAINTENANCE MATTERS — Troubleshooting dual Bosch alternators
• TALES FROM THE ROAD — Locked Out!
February 2008 • FOR OUR CANADIAN SUBSCRIBERS — Canada marks National Heritage Day; Opportunities for operators abound
• ALL IN THE FAMILY — Planning for succession in the bus business
• MCI'S ANNIVERSARY SALE — We're celebrating with super savings for you!
• TWO THUMBS UP FOR 3D — MCI introduces J4500 online parts catalog
• TRAIN LIKE AN MCI TECH! — MCI Tech Tune-ups to give operators hands-on lessons
• GETTING ON BOARD WITH GOOD LOOKS — Styling proves more important than ever for transit fleet purchases
• MAINTENANCE MATTERS — Cleaning up: Keeping your DPF in A1 shape
• TALES FROM THE ROAD — Spreading the Political Word: Defenders of Democracy
January 2008 • FOR OUR CANADIAN SUBSCRIBERS — Ryjo Tours joins ranks of coach owners with new J4500
• MAKING THE CONNECTION — Expand your support network, expand your potential
• CHEERS TO NEW REP SQUADS — MCI realigns sales, support territories
• ACCESSIBILITY GETS A LIFT — MCI rolls out new wheelchair-lift user guides
• MAKING CONSISTENCY COUNT — MCI Service Centers set new standards
• GO WITH THE FLOW — MCI Travel Mug makes a great gift or souvenir
• MAINTENANCE MATTERS — Generation Gap: Replacing your Voltage Regulator
• TALES FROM THE ROAD — Nature's harsh weather is no match for the power of ERSA
December 2007 • FOR OUR CANADIAN SUBSCRIBERS — Canadian Pro Support team spreads can-do spirit
• WINTER WONDER COACH SALE — Ring in the new year with special savings on select pre-owned coaches
• EXPANDING YOUR VISION — Moving beyond your comfort zone to build your business
• HAPPY BIRTHDAY TO US! — MCI to mark 75 years of coach building at UMA EXPO
• SAVE TIME, MONEY — Stop here for complete brake assemblies
• SMASHING GOOD SERVICE! — MCI Loudonville shop takes on collision damage and other big jobs
• SHELLS AND WHISTLES — J4500 conversion shells entertain new customers
• MAINTENANCE MATTERS — Safeguarding your Amerex fire-suppression system
• TALES FROM THE ROAD — Not Home for the Holidays
November 2007 • FOR OUR CANADIAN SUBSCRIBERS —; Go West-MCC Connections West, that is
• LEAVE YOUR HEART IN SAN FRANCISCO — Top 10 Reasons to go to UMA EXPO 2008
• DRIVING IMPROVEMENT — MCI rolls out 2008 models, features
• OUR AIR FILTERS FOR VAN HOOL RULE! — Get better-than-OEM air filters for Van Hool coaches!
• MANAGING RISK THROUGH MAINTENANCE AGREEMENTS — CMAs provide customized care, control overhead
• HOUSTON, WE HAVE A SOLUTION — MCI to build diesel-hybrid commuter coaches for Houston METRO, puts green transit into high gear
• MAINTENANCE MATTERS — Keeping your coolant
• TALES FROM THE ROAD — ERSA helps even when operators aren't driving their MCI coaches
October 2007 • FOR OUR CANADIAN SUBSCRIBERS — Ministry in Motion rolls out red carpet for seniors
• PREPARING FOR DISASTER — Emergency planning can help operators weather the storm
• RAMPING UP — Deadline looms for wheelchair lift grant
• MCI PARTS — Stock up on winter heating essentials before snow flies
• STAYING AHEAD IN SERVICE — HQ ramps up training for MCI Service Center tech
• MCI COACHES GO ON TOUR — LX, conversion coaches raise visibility for EPA, March of Dimes
• MAINTENANCE MATTERS — Becoming a good electrical troubleshooter, one volt at a time
• TALES FROM THE ROAD — Mobile mechanics drive great service
September 2007 • FOR OUR CANADIAN SUBSCRIBERS — Winnipeg plant goes green
• VIRTUAL GREEN SPACE — New web page shows industry in green light
• DeCAMP GOES GREEN — America's oldest private operator gets MCI's first clean-diesel D4505s
• DPF ABCs — Clearing the air on new particulate filters
• SERVICE CENTERS CLEAN UP — When you bring your coach to MCI, you're supporting green practices!
• 54 DAYS, ONE GREEN MCI COACH — Read about this summer's hottest tour
• MAINTENANCE MATTERS — Making the switch to a better diesel
• TALES FROM THE ROAD — Ten things you can do to help protect the environment on the road
August 2007 • FOR OUR CANADIAN SUBSCRIBERS — Canadian travel industry continues to show strength
• WHAT PRICE LUXURY? — Operators make amenities, great service pay
• COACH FINDER — Fast track vs. custom-order. What's right for you?
• MCI ETC. — Parts you can trust - no matter whose name is on your coach
• MCI APPROVED! — Authorized MCI service providers help MCI customers go further
• NEXT STOP: FREE MONEY — Grant program underwrites operators that bring coach transit to rural markets
• MAINTENANCE MATTERS — Inspecting your shock absorbers
• TALES FROM THE ROAD — Customers help customers the ERSA way
June/July 2007 • FOR OUR CANADIAN SUBSCRIBERS — Ayr Coach leaves schools behind, expands tour and charter business
• BORDERLINE BRILLIANT — Eight tips for crossing the U.S./Canadian border with speed and style
• SCHOOL COOL — James Madison University adds J4500 to colorful fleet
• BRUSHLESS IS BETTER — Make the switch to Coach Guard brushless motors
• IDLING TIME? — An MCI Service Center may be just around the corner
• THIS DEAL REALLY SHINES — Save big on our rechargeable Ultra II Systematic Lantern searchlight/flasher. A great gift for any driver!
• MAINTENANCE MATTERS — Check your battery equalizer to keep your coach humming
• TALES FROM THE ROAD — MCI's ERSA leads industry, keeps operators on track
May 2007 • FOR OUR CANADIAN SUBSCRIBERS — Great Canadian puts patriotism on display
• DRIVING WITH CARE — Safety is everyone's business
• A WHOLE NEW OUTLOOK — Skywalk has operator walking tall
• TOUGH CASES WELCOME — Product Support Specialists show their skills
• HEALTH MATTERS — MCI makes service centers safer places to work
• FLEET SUPPORT, SUPER-SIZED — MCI transit pros get a handle on big fleets
• MAINTENANCE MATTERS — Hot tips for cool AC comfort
April 2007 • FOR OUR CANADIAN SUBSCRIBERS — Drivers' legacy shines at International Stage Lines
• ONE IN A MILLION — Driver logs major milestone in MCI coaches
• MEET MCI FINANCIAL SERVICES — Your go-to guys for fleet financing
• UPDATE YOUR H-SERIES PREVOST FOR LESS — Coach Guard® panel for Prevost coaches
• TOP BILLING — MCI California Service Center finds new GM talent
• MAIN SQUEEZE — Handle your stress with squishy MCI bus!
• MAINTENANCE MATTERS — New National Training Center gives technicians hands-on help
March 2007 • FOR OUR CANADIAN SUBSCRIBERS — GO Transit and Orange County NY to get commuter coaches with '07 EPA compliant engines
• LASTING PRESENCE — MCI coaches defy their age and keep on rolling in the revenue for operators
• GETTING FULL MILEAGE OUT OF '07 ENGINES — MCI posts impressive field-testing results
• PLAY IT COOL FOR SUMMER — The AC parts you'll need for the season ahead
• MCI GRAND TOUR II — Test drives, workshops, coach driving simulator, more brought to 21 cities
• A RIDING STAR — MCI holds sway at bay in super smooth-riding J4500 conversion shell
• MAINTENANCE MATTERS — Tech Support volunteers take troubleshooting to a surprising arena
February 2007 • FOR OUR CANADIAN SUBSCRIBERS — 80 years of touring at Parkinson Coach Lines
• DRIVING EMPLOYMENT — How to find and keep frontline staff
• MAKING HEADLINES — Newest coaches attract media attention
• COACH GUARD PARTS — We're there for you in the (fan) clutch
• MCI SERVICE — New center a hit in Nashville area with ERSA and more
• HIGH PROFILE — Onboard cams keep eye on public, private coaches
• MAINTENANCE MATTERS — Hot tips for cold times
January 2007 • REVVING UP WITH A CLEAN-MACHINE LINEUP FOR 2007 — Comprehensive business solutions for operators big and small.
• ERSA OPERATORS SHOW THEIR SHINING ARMOR — Roadside emergency? MCI's 24-hour call center is on the job.
• IT'S NO ACCIDENT — MCI Major Repair Center earns reputation for top-notch repairs and retrofits.
• LX SERIES PUTS A VALUE ON LUXURY — Ultimate elegance now a standard feature; operators enjoy leather seating, more.
• OPTIONS, FEATURES FLOURISH ON NEXT-GENERATION MCI MODELS — J4500 show coach showcases SmartWave, Surveillance System, Electronic Stability.
• KEVIN JONES NAMED MCI PRO SUPPORT TRAINING MANAGER — Schedule to include regional sessions, plus in-depth classes at new Louisville training center.
• FAUX REAL! — Coach driving simulator makes training a virtual breeze.
• WINNIPEG: HOME OF THE NEW-COACH SMELL — Plant tours draw MCI customers far and wide.
• IT'S A DEAL! — Make the most of your resources with MCI Financial Services.
December 2006 • For our Canadian Subscribers: Cherrey picking the best.
• It's ho-ho-ho hot! A gift for FYI from MCI subscribers.
• MCI celebrates most visible VP.
• A deal for belt-tighteners everywhere.
• Loudonville. All it's cracked up to be.
• MCI® E4500 LX brings conversion-level luxury to the charter and tour market.
• Maintenance Matters: Tech Call Center now takes late calls.
• MCI at UMA EXPO UMA EXPO 2007 in NOLA.
November 2006 • For our Canadian Subscribers: MCI® J4500 new-engine production prototype debuts in Toronto.
• Five simple rules for better customer service.
• Milestone — MCI delivers 2,000th J4500 to Capitol Bus Lines.
• Parts Picks: Coach Guard brand takes service to another level.
• Love your lav.
• Doing service bigger in Texas.
• There's no escaping — MCI ISTVs put security first.
• Maintenance Matters: Get prepared before the snow flies.
October 2006 • For our Canadian Subscribers: Western Bus comes through for customers, kids.
• Netting more web visibility.
• Coaches gone wild! MCI customers ask for, receive special features.
• Parts Picks: MCI builds value into Coach Guard brand
• Brighten your outlook.
• In good company — MCI applies to National Truck and Heavy Equipment Claims Council.
• Got a gift for travel? MCI's new Signature Shop catalog now online.
• Maintenance Matters: The 21st Century shop.
September 2006 • For our Canadian Subscribers: MCI taps interns for 2007 model.
• Refer a friend! Bank on FYI from MCI and win a gift.
• Ride these trends all the way to the bank.
• MCI Maintenance Council gives customers voice.
• NEW! Parts Picks: Buy new for peace of mind.
• Get heater parts at hot prices.
• MCI service center proves less is more.
• New Madden Cruiser hits the road.
• Maintenance Matters: Blowing the lid off air dryer maintenance.
• Refer a friend! Bank on FYI from MCI and win a gift.
August 2006 • For our Canadian Subscribers: MCI, Motor Coach Canada team up to issue guide to new Canada Driver Hours of Service Regulations.
• Riding with Dan McNichol.
• MCI readies cleaner engines for 2007.
• Buy big, save big on MCI filters.
• MCI Service Center rolls out red carpet, buffet line for stranded customer.
• Converting to Cummins.
• Maintenance Matters: The wheel deal on tire mounting.
• Refer a friend! Bank on FYI from MCI and win a gift.
July 2006 • For our Canadian Subscribers: Dispatch Canada - Successful Grand Tour reminds customers about MCI services.
• Finding a silver lining in fuel prices.
• Wheels. Bigger isn't always better.
• We're there for you in the clutch. Coach Guard® HT/S and Multi-Speed Fan Clutches.
• Training for excellence.
• Maintenance Matters: Clue into your engine codes.
June 2006 • Toot your own horn.
• New! Get drivers's guide to MCI® J4500.
• Lighten up with a Mitsubishi starter.
• MCI bets the house on Atlantic City opening, hundreds win.
• Madden goes three for three with new E4500 Cruiser.
• Maintenance Matters: Headlight alignment makes for a brighter future.
May 2006 • Fly MCI! Get airline miles, Experiences.
• Join the parade! The Interstate turns 50, celebrates with a convoy.
• MCI customers cruise along.
• MCI Service Centers Sort, Simplify, Sweep, Standardize and Sustain for Success.
• MCI offers commuters new ways to save gas, gain quality time with Commuter Rapid Transit.
• Maintenance Matters: Planning is key to preventative maintenance.
April 2006 • Brakes of merit, and more--Meritor.
• The perfect fix-up. Five tips on hiring good technicians.
• Fast-Track coaches put you out front faster.
• Save on Coach Guard® high-tech brushless motors.
• MCI Atlantic City Service Center to open May 1.
• Look sharp — get 10% off select MCI logo golf shirts.
• Maintenance Matters: Cool rules—Follow MCI's tips for a trouble-free AC season.
March 2006 • The MCI Grand Tour...
• Hot spots for summer travel.
• MCI Entertainer Coach gets "Star" treatment.
• Stay cool with hot AC deals.
• Meet your Fleet Support General Manager.
• Cash coach rides again.
• Maintenance Matters: Top 10 reasons to pay attention to those MCI Service Bulletins.
February 2006 • Truck-Lite shines even brighter after 50 years.
• Touchdown for MCI Experiences winner.
• Sharpen your sales skills.
• MCI moves ahead with 2007 emission plans.
• Save on SmarTire®, the system that can save your tires.
• Maintenance Matters: MCI Technician Training gives mechanics a hand.
January 2006 • Congratulations to our MCI Experiences winner and special "Going further!" employees.
• Full speed ahead! Boost business during any season with these operator tips.
• Kennedy Space Center takes visitors to the moon via MCI.
• 2006 Coach Guard® catalog now available.
• A Grand Ol' Opening for Nashville Area Service Center.
• Log more savings.
• Maintenance Matters: Know your lubes.
December 2005 • Genuine Allison filters and more at MCI.
• Don't drive good employees away!
• Going further with out-of-this-world luxury, service.
• More parts, more service. That's why we're the Parts Pros.
• Great fixes.
• Public Eye - MCI's Public Sector Fleet Support Managers.
• Maintenance Matters: Keep your coach rolling when it’s cold.
November 2005 • Operator in the pink for Breast Cancer Awareness.
• Fuel your drive to win! MCI Experiences is your chance to win big, get free fuel.
• Here's a deal worth stopping for!
• Maintenance Matters: On call — Meet MCI's Technical Call Center
• Reaching new heights, MCI offers new conversion options.
• J4500 lures tour operators at NTA trade show.
October 2005 • Sales tips to tour operators.
• GO Transit goes for MCI.
• Hot savings on auxiliary heaters!
• Maintenance Matters: Boost your auxiliary heater know-how.
• Warm up to Signature Shop savings.
• MCI goes the distance for transit, attends APTA show.
September 2005 • Tourism Tips.
• MCI rolls out Lucas EX225 air disc brakes on E, J, D coaches.
• Air Dryer Deals.
• Maintenance Matters: Braking for air dryer inspections.
• MCI goes public at APTA convention.
August 2005 • Time's running out.... The MCI Experiences event ends August 27.
• Bringing in business.
• MCI Outlook.
• Going further. People make the difference.
• Maintenance Matters: Trouble-free transmissions.
• MCI aims for the stars.
July 2005 • MCI pledges allegiance to patriotic decals.
• Detailing the deal.
• Retrofit your coach with the SmartTire®; tire pressure monitoring system.
• Maintenance Matters: Where rubber meets the road.
• Hold everything.
June 2005 • An ear to the road: Listening to customers.
• Playing it safe: MCI introduces important new standard features.
• Introducing MCI's Weekly Summer Surprise.
• Maintenance Matters: Keep your cool with timely AC tips.
• Public Transit.
May 2005 • Market share magic.
• On the Fast Track: Get an in-stock MCI® coach today.
• Service satisfaction guaranteed.
• Maintenance Matters: Apply these brake maintenance tips.
• E4500 conversion shells ready to hit the road.
April 2005 • Pull in, fill up - Get more mileage out of your restaurant stops.
• Experience love at first sight, first hand.
• Going further in parts.
• Maintenance Matters: Warming up to cooling system maintenance.
• Model behavior: At the MCI Signature Shop.
March 2005 • Keep in touch with customers.
• In style with Tri-State.
• Warmer weather is on its way, so make sure your coach stays cool.
• Maintenance Matters: Fuel rules.
• UMA EXPO Highlights.
February 2005 • We hear you: Why listening matters for product improvement.
• Luxury to the max.
• New brake pins worth stopping for!
• Maintenance Matters: Inspection point.
• Love at first sight.
January 2005 • Inside Travel.
• Making a style statement: Retrofitting the D.
• It better be fast or it's free.
• Maintenance Matters: Seasonal Tip.
• You're invited.
December 2004 • A website that really clicks.
• Don't miss the boat! Get on board for MCI's year-end cruise promotion!
• Ho, ho, holiday gift giving made easy.
• Maintenance Matters: Good maintenance always matters.
• Ready for football and fun
November 2004 • Going further to make "Customers for Life".
• What drives Georgia Governor Sonny Perdue?
• Fall for MCI fashion.
• Maintenance Matters: Get ready for winter.
September/
October 2004		 • Going Further! MCI introduces new ad campaign.
• It's D-lovelier than ever - D4500 gets factory and retrofit exterior makeover.
• Savings brake.
• Maintenance Matters: Learn how MCI Fleet Support is going further for you!
• Winning ways.
August 2004 • Advertising fills seats, boosts revenue.
• Bigger and better service locations.
• Chill with these cool air system deals!
• Maintenance Matters: Pre-trip inspection tips.
July 2004 • How to avoid an identity crisis.
• A warranty that goes the extra miles.
• Super savings on filters.
• Maintenance Matters: Do-it-yourself ECAS calibration.
• Share FYI with your VIP friends and associates!
June 2004 • Refinancing Completed.
• MCI goes for the millions.
• At your service.
• Maintenance Matters: Keeping your lift in tip-top shape.
• Cool deals!
May 2004 • Leading the Way
• You're invited. Blackwood, New Jersey Grand Reopening Celebration.
• ERSA earns rave reviews.
• Maintenance Matters: Have Lav, Will Travel
• Thinking about adding a new MCI Coach with a CAT C-13 engine to your fleet?
April 2004 • Happy Trailways members hail the J4500.
• MCI commuter coach wins over Aspen critics.
• Spruce up for summer.
• Maintenance Matters: Beat the heat.
March 16, 2004 • Road shows scheduled.
• MCI's Big Four take top best-seller spots.
• Keep Cool.
• Maintenance Matters: Get charged up.
March 2, 2004 • We are America's Coach.
• MCI® J4500 proving its popularity.
• Gift with purchase.
• Maintenance Matters: Tire care.
• Use our expanded clip-art collection.
February 3, 2004 • Driving the beat at UMA EXPO.
• D-lightful! D4500 hits MCI all-time best-seller list.
• Everything for you and your fleet.
• Maintenance Matters: Oil's well that ends well - know your filter.
• The next best thing to new - MCI Certified Pre-Owned
January 20, 2004 • MCI at UMA: Start your engines, mark your calendars.
• E/J production hits 2,500!
• Your source for power.
• Winter brake sale.
• Maintenance Matters: Give your interiors a clean sweep.
• MCI delivers 17 coaches to Coach USA Northeast.
January 6, 2004 • Save big on maintenance!
• Keeping score: 2,500 E/J coaches and counting.
• ERSA. The ultimate service benefit.
• Maintenance Matters: Worth their salt - Winter anti-corrosion tips.
• Start the new year right. Tell a friend about FYI from MCI.
December 16, 2003 • 366 days 'til your next holiday FYI - 366 days of appreciation!
• MCI Model Mix 2004.
• Windshield savings.
• Maintenance Matters: Give your passengers a smooth ride.
• Everything for you and your fleet.
December 2, 2003 • MCI's manufacturing know-how.
• Ho, Ho, Ho. Gift ideas for colleagues, co-workers and staff.
• Blast off!
• Competitive parts at competitive prices.
• Maintenance Matters: Recalibrate your MCI® E4500 ECAS system with a copy of the latest parameters.
November 18, 2003 • Thanksgiving as we know it.
• Put a shiny new E, J or D model under your tree.
• Fleet support offers mechanic training classes in 2004.
• Maintenance Matters: Bus wash basics.
• Life in the luxury lane.
November 4, 2003 • Is your MCI a beauty?
• Free clip-art of MCI models is now available.
• Rolling with the best.
• Maintenance Matters: Shine on - caring for aluminum wheels.
• Meet your MCI Fleet Support manager.
October 21, 2003 • MCI names new vp of sales.
• MCI wins two Grand Awards at APTA.
• Less than two weeks left for MCI's D4500 Never-Before-3-Year Warranty offer!
• Shop the new and improved MCI parts store online and save.
• Maintenance Matters: Maintain your coolant for engine longevity.
• Don't get stuck out in the cold!
October 7, 2003 • October 13th. Happy Thanksgiving!
• Celebrating with style.
• Save the date.
• Check it out! Check out your air system components and get ready for winter.
• Maintenance Matters: Hot tips for cold weather.
• Drive away with a never- before deal!
September 23, 2003 • More on Madden.
• 3-D Special.
• Make an easy switch.
• NEW! Maintenance Matters.
• Certify your technicians.
• Go Chicago! Join us at Fleet Support Des Plaines, Illinois for a Tailgate Party on September 30.
September 9, 2003 • Are you ready for some Monday Night Football?
• Grand Reopening at MCI Des Plaines Service Center September 30.
• Fast, reliable repair.
• Check out our pre-owned lease special.
• Proving its popularity - MCI® E4500 voted best demo.
August 26, 2003 • MCI clarifies recent announcement of workforce adjustments.
• Get a lift at Los Alamitos! MCI offers wheelchair retrofits at California facility.
• Reliable leveling.
• MCI mall adds new merchandse.
August 12, 2003 • Bus Bash is back!
• You'll Jump for J.
• School starts. Sign up for MCI certification training.
• Searching for a service tip?
July 29, 2003 • Barry Switzer aims for growth game plan with TheCoach.
• Pick your power train.
• Modernize your MC9.
• Tell a friend!
July 15, 2003 • MCI wants you to save money by helping us test our new parts store.
• ADA issues?
• Clean up with Celeste®.
• Tell a friend!
July 1, 2003 • Hurray for the red, white and blue.
• MCI goes green.
• Fleet Support clicks with revamped website.
• One-stop Service Support.
June 10, 2003 • Bus Bash a rousing success.
• MCI takes to the track.
• MCI Certified Pre-Owned coaches.
• MCI Fleet Support offers Knorr® Disc Brake parts.
• Need to retrofit your coach with a wheelchair lift to meet ADA requirements?
• Motor Coach Industries forms MCI Fleet Support division.
May 20, 2003 • Bus Bash to be a blast.
• Caterpillar C-12 Engine and ZF Industries' ASTronic Transmission.
• Check out our pre-owned lease special.
• MCI Service Parts offers special discounts on Knorr® Disc Brake parts.
• Spring A/C Special.
• The reliability you need; the curb appeal you want. MCI® J4500 exceeds expectations.
May 6, 2003 • Bus Bash to be a blast.
• Simple rules for improved fuel economy.
• MCI Certified Pre-Owned Coaches.
• MCI Parts Store online undergoes upgrade.
• MCI Technician Training.
• New Coach Delivery Center opens in Winnipeg.
April 15, 2003 • Bus Bash to be a blast.
• Reinventing Winnipeg.
• Certified Pre-Owned Coaches available.
• FYI Subscriber special offer.
• Attention MCI New Coach Operators.
April 01, 2003 • Save these dates - BusBash 2003.
• MCI manufactures four most popular coaches.
• MCI's April Pre-Owned Coach special.
• Specials on LED lighting products.
• MCI puts Product Improvement and Service Bulletins on website.
• Two waverunner winners announced.

Motor Coach Industries: Corporate Address 1700 East Golf Road, Suite 300, Schaumburg, Illinois 60173 | Phone: 866-MCICOACH

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