MCILearn - Live educational audio / visual resources on the net

 

Learn from MCI's award-winning webinar series! Livelier than ever, our online MCILearn program makes education fun with Internet-based sessions. Along with individual MCILearn sessions, MCI also offers themed series designed to help you maximize your business through scheduled maintenance, marketing and other best practices.

Earn greater knowledge and MCI recognition when you log on!

It's knowledge that can make a difference — and you don't even have to leave your desk!

To register, click on the button provided for each webinar below. All attendees will earn a certificate of attendance at the completion of each webinar.

WEBINAR SCHEDULE

FEBRUARY
22 — Ricon Wheelchair Lifts: Raising awareness
2:00 p.m.-3:30 p.m. CST
Wheelchair lifts are a safe, dependable way to give passengers with disabilities access to the places they want to go, but the equipment does pose some maintenance requirements. During this informative webinar, in-house expert Terry Bowersox will discuss how to operate, maintain and troubleshoot the Ricon lifts found in MCI coaches, so they continue to serve your passengers safely and effectively.
Ricon Wheelchair Lifts: Raising awareness

MARCH
7 — Spring Preparation: Making operations a breeze
2:00 p.m.-3:30 p.m. CST
Spring is a busy season for most operators, and it pays to be prepared. In this fun and informative session, MCI will provide timely tips to keep your equipment running properly through the spring season and all year long. A Q&A session will provide an opportunity to address individual issues.
Spring Preparation: Making operations a breeze

21 — DD13 Engines: Knowledge is power
2:00 p.m.-3:30 p.m. CST
Starting with Detroit Diesel's claims of improved fuel economy and performance, there's a lot to like about this new engine for 2012-model coaches. MCI's own Terry Bowersox will offer webinar attendees a detailed overview of what the DD13 engine can offer operators, with a focus on features, benefits and maintenance advantages. Don't miss it!
DD13 Engines: Knowledge is power

WEBINAR ARCHIVE

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FEBRUARY 8 — Braun Wheelchair Lifts: Accessing information
Wheelchair lifts represent an investment in your entire community — and are a necessity for many disabled passengers. Led by MCI technical expert William "Gator" Pryne, this webinar will teach you how to operate, maintain and troubleshoot the new Braun lifts installed in recent-model MCI coaches.

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JANUARY 25 — Electrical Service: Procedures and protocol
A healthy electrical system is essential to a running coach. Learn what you need to do to keep your electrical systems in top form. Led by MCI's own Steve Kiner, this convenient online session shows you necessary service procedures, with an added emphasis on proper tools and equipment.

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JANUARY 11 — Basic Electrical: Going with the flow
To truly understand your coach's electrical components, you have to first grasp the basics of electricity. In this hard-charging webinar, MCI technical expert Steve Kiner will introduce you to the theory of electricity, focusing on how currents flow, the importance of grounding, the elements of an electrical system (diodes, transistors, batteries, etc.) and more.

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DECEMBER 14 — Cornering Knowledge: Electronic Stability Control (ESC)
See how ESC, a cutting-edge intelligent technology, assists the driver when vehicle stability enters a critical area in dangerous road or traffic conditions. ESC becomes active when the Electronic Control Unit senses instabilities in cornering, sudden direction changes, conditions like slippery lanes, and avoidance maneuvers. You'll also learn more about the components that make up the system, along with tips on operation and diagnostics. Led by one of MCI's top technical experts, this webinar is a must for all safety-conscious operators!

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NOVEMBER 30 — Shifting Focus: Caring for your ZF Astronic Transmission
Many operators choose MCI coaches with ZF Astronic transmissions for their improved fuel economy. As with driving these coaches, maintaining them brings a bit of a learning curve. Led by one of MCI's top technical experts, this vital new webinar will help you understand the components of your ZF transmission, their operation, and basic troubleshooting to make sure that it's always smooth going.

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NOVEMBER 16 — Regeneration 2010 for 2011: A Technology That Assists Emission Control
Don't play a guessing game when it comes to engine regeneration. Learn the way it really works. With a focus on 2010-EPA-standard engines, this session takes operators, drivers and technicians through the system and explains the entire regeneration process in detail. Learn the science behind clean-diesel engine technology and the diesel particulate filter (DPF); Selective Catalytic Reduction (SCR); the location and meaning of the alert lights on the driver's dash; and the system's maintenance requirements. Don't miss it.

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NOVEMBER 2 — Warming Trend: Keeping Your Proheat® Humming
More than ever, your Proheat auxiliary heater plays a vital role, both in providing additional starting heat for your coach's engine in cold weather and in assisting 2007- and 2010-standard engines' emissions systems. In this new webinar, you'll learn more about Proheat components, their operation, service and troubleshooting techniques, all to keep this important piece of equipment working the way it should.

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OCTOBER 19 — Cold Comfort: Winter Preparation
Don't leave your coaches vulnerable to cold-weather conditions. Learn the necessary maintenance tips to help keep coaches trouble-free in colder weather. Led by one of our top experts, this webinar will outline procedures and provide tips for current MCI models.

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OCTOBER 5 — Rolling Smoothly: Servicing Unitized Wheel-End Bearings, Pre-Set and Standard Wheel Hubs
Not all hubs are created equal. And there's no such thing as a lifetime wheel bearing! Let one of MCI's technical experts take you through the steps of a proper inspection and preventative maintenance program for these critical parts. Your safety record may be riding on it!

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SEPTEMBER 21 — Well-Rounded: Getting to Know Your Disc Brakes
Most newer MCI coaches are equipped with disc brake systems, and keeping them in good shape is one of the most important things you can do for your coach. Led by MCI's William "Gator" Pryne, this detailed webinar will offer tips and techniques for ensuring that your coach's EX 225 or D-LISA disc brakes are in top service form. Don't miss it.

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SEPTEMBER 7 — Beating Issues With Drum Brakes
If you have an older coach with drum brakes, you owe it to yourself to attend this webinar. Led by MCI's William "Gator" Pryne, this invaluable session will lead you through proper operation and maintenance of this crucial system, along with handy service tips.

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AUGUST 24 — Keeping it Straight: Steering and Front-End Alignment
Many things affect your steering, including tire wear and select components. In this webinar, led by William "Gator" Pryne, you'll learn what to look for, and when an alignment might be necessary, all so your coach maintains its maximum drivability down the road.

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AUGUST 10 — Stopping Power: Know Your ABS
Your coach's Antilock Braking System (ABS) is essential for keeping passengers safe, preventing wheels from locking under heavy braking loads. This don't-miss webinar, led by William "Gator" Pryne, will cover ABS components, operations and diagnostics, all to make sure that this important system is always ready when your driver needs it.

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JULY 27 — Quick Study: Actia Multiplexing
Soon to be seen on many MCI coaches, starting with D-Series models, Actia is our fastest, simplest multiplexing system yet. While this excellent new system offers a simple and intuitive way to troubleshoot a wide array of components, a little formal knowledge will go a long way. In this webinar, MCI's own Steve Kiner will familiarize operators and technicians with new gauges, telltales and capabilities, offering tips on how to troubleshoot both from the dash and in the shop.

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JULY 13 — Smart Coach: Vansco Multiplexing
Sure, you know that your coach's Vansco multiplexing can help you diagnose many of the issues that might come up with a wide array of components. But do you really know how it all works? This informative webinar, led by MCI's Steve Kiner, will help you gain a deeper understanding of multiplexing and teach you to troubleshoot your way from coach front to back. Don't miss it!

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JUNE 29 — IO Multiplexing: Keeping all systems go
Found on many MCI® D-Series coaches, IO Multiplexing is key to many coach systems, from your lights to your kneeling system to most of the switches on your dash. While today's simplified diagnostics make it easier than ever to pinpoint the source of electronic problems, a little knowledge still goes a long way. Led by MCI's technical expert Steve Kiner, this essential webinar will cover troubleshooting for a wide variety of components.

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JUNE 1 — A/C Troubleshooting: Pre-Micromax Systems
Many older MCI coaches use an electronic A/C control system that pre-dates Micromax. This webinar, led by MCI's William "Gator" Pryne, will show you virtually all you need to know to keep this system, which depends on a combination of electronic and other systems, in top operating order.

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MAY 18 — A/C Troubleshooting: Micromax Systems
Many newer MCI A/C systems are controlled by a Micromax electronic control system. Led by MCI technical expert William "Gator" Pryne, This webinar will focus on operation of the Micromax system, starting with how it works. You'll learn how to troubleshoot any problems, along with the proper codes for issues ranging from low pressure to motor malfunctions. Don't turn on your A/C without it!

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MAY 4 — Keeping it cool with A/C service tips
The prime cooling season is just around this corner, and this webinar is what you need to make sure your coach A/C system is charged and ready to go. Led by William "Gator" Pryne, the session will cover proper testing and service techniques, including proper tools and procedures for evacuating and charging your freon. Sign up today, and make sure you keep your cool as summer approaches.

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APRIL 20 — Caring for your Carrier A/C compressor
Your A/C compressor is perhaps the most important component in your passenger-cooling system. If you have one of the many MCI coaches that uses a Carrier-brand compressor, this webinar is meant for you. MCI technical expert William "Gator" Pryne will lead you through compressor components, showing you how they work, how to maintain them and how to diagnose and service them if things go wrong. This is your opportunity to get your compressor knowledge down cold!

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APRIL 6 — Maintaining your MCI® A/C compressor
Many newer MCI coaches stay cool with an MCI-branded A/C compressor. This informative webinar will help you learn the maintenance tips and service techniques to keep it humming. You'll learn more about how the components work, and how to repair them as needed. Led by MCI's William "Gator" Pryne.

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MARCH 23, 2011 — A/C and Spring Seasonal Preparation
Be prepared throughout your busiest season. MCI will provide tips to keep your equipment running properly through spring and all year long. The Q & A session provides an opportunity to help solve individual issues.

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You will experience approximately 1:45 minutes without sound at the begining of the recorded webinar. Please be patient. Thank you.

FEBRUARY 23, 2011 — Diagnosing from the Driver's Seat
Need a reminder on what all those dashboard lights mean? This driver-oriented webinar will walk you through the diagnostic lights for coach systems such as Air Conditioning, ESC, engine regeneration, transmission, antilock brakes and more. Learn what the lights mean, and what you should do when you see them lit.

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FEBRUARY 9, 2011 — Ladder logic for MUX
Using ladder logic is one of the most accurate ways to quickly, accurately diagnose electrical and other problems on coaches with multiplex systems. Led by MCI's Steve Kiner, this don't-miss webinar will introduce you to ladder logic schematics and how to use them to diagnose your multiplex system. Learn about different symbols, modules, processes and more that will help you fix your coach faster, with less guesswork and uncertainty.

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JANUARY 26, 2011 — Data Line Diagnostics
Your data line is the main means of communication for your multiplex system, engine and transmission, so it's important to make sure you know what to do if something goes wrong. This informative webinar, led by MCI's Steve Kiner, will show you how the dedicated J1939 line works. You'll learn how to check connections, assess signal strength and more, all to keep your coach systems talking!

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JANUARY 12, 2011 — Charge! Keeping Your Electrical System Going Strong
If your electrical charging system isn't in top form, you may be needlessly replacing batteries, alternators and other expensive components — or worse, risking low-voltage shutdowns while out on the road. This invaluable webinar, led by MCI's Steve Kiner, will cover operation and troubleshooting for your charging system, focusing on your batteries, alternators and regulator. You'll learn how to deal with the high demands of today's electronics and accessories, along with proper maintenance techniques to make sure that your batteries and other components can achieve a proper service lifespan.

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DECEMBER 1, 2010 — Chassis 301: Kneeling System
Kneeling systems give your passengers a leg up when it comes to boarding, and this webinar is designed to do the same for you. MCI's William "Gator" Pryne will discuss the operation of the kneeling systems found on MCI coaches, along with procedures for diagnosing any issues that might arise.

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NOVEMBER 17, 2010 — Chassis 201: Brakes
Your brakes are one of the most important systems on your coach, and it's paramount that your technicians know these systems inside and out. Led by MCI's William "Gator" Pryne, this invaluable seminar will give you basic operation and service tips for the disc and drum brake systems used on MCI coaches.

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NOVEMBER 10, 2010 — 2010 Engines: Save fuel while saving the environment
MCI coaches will soon start shipping with 2010 EPA-compliant engines that promise a new level of eco-friendly transportation. Learn about the standard Cummins and optional Detroit Diesel engines MCI will be using in its models. Our experts will walk you through new engine technology, including Selective Catalytic Reduction, the DEF system and its operation in MCI coaches. This is a don't-miss webinar!

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NOVEMBER 3, 2010 — Chassis 101: Air System Maintenance
The air system keeps your coach riding steady, so it pays to keep it in top condition. During this informative webinar, MCI's William "Gator" Pryne will guide you through the steps you need to take to properly maintain your air system components, with a focus on air compressors, air driers and air lines.

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OCTOBER 20, 2010 — Keeping up with inflation: SmartWave® Tire Pressure Monitoring Systems
Properly inflated tires aid in safety and fuel savings, and the SmartWave® system, now standard on MCI models, is designed to help. William "Gator" Pryne will explain how the system works, discuss maintenance practices and provide instruction on what to do when replacing tires. This webinar is also useful for those who have or are considering a SmartWave® tire-pressure-monitoring system, which is available as an aftermarket retrofit kit.

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SEPTEMBER 22, 2010 — Electrical Systems 301: Troubleshooting
When things go wrong, know the right moves. This informative webinar will teach you to troubleshoot the most common electrical problems on your coach's multiplex or conventional electrical system. Our master technicians will show you how to read diagnostic LEDs, find voltage drops, diagnose open or short circuits and more, all using proper testing equipment and safety procedures.

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SEPTEMBER 8, 2010 — Electrical Systems 201: Service Procedures
Once you know how to inspect your electrical systems, learn what you need to do to keep them in top form. This MCILearn session shows you necessary service procedures, with an added emphasis on proper tools and equipment.

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AUGUST 18, 2010 — Electrical Systems 101: Preventative Maintenance
Your electrical system is essential to your coach's operation, so make sure you know how to keep it running smoothly. In this webinar, you'll learn how to inspect electrical systems such as those used for starting and charging; interior and exterior lighting; wires and connectors; and motors.

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JULY 21, 2010 — Tool Box Essentials
Do you have all the tools you need to properly diagnose problems and make repairs on today's technologically advanced coaches? This MCILearn session will focus on everything from diagnostic and testing tools to the safety equipment your shop should have to ensure that you're giving your coaches state-of-the-art care.

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JUNE 23, 2010 — HVAC 301: Troubleshooting
The HVAC system is complex, but troubleshooting it doesn't have to be. Learn what those LEDs and diagnostic codes really mean, and find out how to check for a bad transducer. It's essential knowledge for all coach owners who want to keep their passengers happy throughout the year.

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JUNE 9, 2010 — HVAC 201: Service Techniques
There's a right way and a wrong way to service your HVAC system. In this detailed session, one of MCI's top technical experts will discuss proper tools and techniques — and the perils of taking shortcuts. So if you've ever wondered about the right way to pull out your freon or change your filter dryer, this is a don't-miss session.

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MAY 26, 2010 — HVAC 101: Preventative Maintenance
There's a sure way to tell if your HVAC system isn't working — ask your passengers! In this session, one of MCI's most experienced technical experts will take you through the process of preventative maintenance — what to do, when to do it, and why.

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APRIL 7, 2010 — Preventative Maintenance 301: Virtual walk-through
Now that you've learned why to implement a preventative maintenance program and what it should include, take a moment to accompany MCI's top experts on a front-to-back virtual tour of MCI systems and key components from a technical aspect. By the end, you'll know your coach — and what it needs — better than ever.

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MARCH 24, 2010 — Preventative Maintenance 201: Maintenance by the book and beyond
Ever wonder how often you should perform various maintenance tasks? Maybe you've also questioned how your individual driving conditions, whether extreme desert heat or constant stop-and-go traffic, might affect your maintenance program. Our experts will guide you through a range of preventative maintenance concerns, addressing specifics as well as general guidelines.

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MARCH 10, 2010 — Preventative Maintenance 101: Maintaining your advantage
Does a dollar spent on preventative maintenance really save you two dollars down the road? We think so, and we'll tell your why. During this MCILearn module, MCI's experts will discuss how sticking to a preventative maintenance program can save you money in emergency service calls and downtime, and extend the service life of your coach.

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NOVEMBER 18, 2009 — Optimize the MCI Parts Store: Tips and Tools
Take advantage of ordering coach parts when it's convenient for you. The MCI Parts Store is available online, 24-7. This webinar will walk you through the ordering process and display the available features of the online parts store, such as tracking shipments and keeping records of past orders, simplifying the way you buy parts. Plus, earn a one-percent discount on your Parts Store purchases.

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OCTOBER 7, 2009 — Motorcoach Council Campaign: Building Consumer Awareness
Expand your marketing power. Learn what a national motor coach campaign can do for your business. Representatives of the Motorcoach Council will provide an overview of the campaign, funding and opportunities.

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Please note:
The email address provided on page 47 of the live webinar is incorrect. The correct email address is MCI.campaign@mcicoach.com.

SEPTEMBER 23, 2009 — Presenting your company to the financial community
In today's economy more than ever, it is important to understand what the credit markets look for when considering coach financing for operators. Mike Denny, Vice President of MCI Financial Services, will explain what information is required by financial institutions, and the steps to best present your company. Additionally, bonus depreciation and increased Sec. 179 expensing limits will be discussed. These programs, which are part of the 2009 American Recovery and Reinvestment Act, expire at the end of 2009.

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JULY 22, 2009 — Fuel Economy Tips
MCI coaches yield positive returns. MCI will explain ways to save on fuel, covering best driving and idling practices as well as maintenance tips that help coaches operate at peak efficiency.

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JULY 8, 2009 — Corporate Branding: Use Your Corporate Identity to Grow Sales
Gain a competitive advantage. Guidance will be offered on how to make the most of branding in the marketplace and how to leverage the benefits of motor coach travel in the current economy.

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MAY 20, 2009 — Keeping Your Fleet Current With After-Market Kits and Refurbishment
Keep your older equipment looking and operating like new. Discover many of the ways to upgrade fleets. The session reviews installation of retrofits from the new-look D models' front-ends, emissions-lowering diesel particulate filters (DPF), and wheelchair lifts for ADA compliance. Plus, the session will cover the newer technology available for components such as brakes, compressors, tire pressure monitoring systems and other parts that help modernize your fleet, and allow coaches to run more efficiently.

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MARCH 18, 2009 — Green Marketing Message
Plan ahead for Earth Day (April 22) opportunities and learn how you can market and publicize clean-diesel engine technology and green business practices.

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FEBRUARY 18, 2009 — iWarranty: Optimizing the Electronic Format for MCI's iWarranty System
MCI's iWarranty system speeds up warranty claim processing. Led by MCI's Michael Anstead, the seminar teaches proper ways to use the system for parts ordering, tracking and record keeping.

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FEBRUARY 4, 2009 — Updating your website for better results
Is your website getting the attention you want? Is it driving business to you? Learn the "how-to's" of successful website management. The seminar includes the latest findings on consumer preferences and content management.

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